to view your tickets/questions you need to create an account via the following link.
https://support.apicenter.io/hc/en-us, klik on forgot my password. 
PAY ATTENTION! Enter the email address you used to submit a ticket.
Follow the steps from the link you received in your mailbox:
You can now log in via https://support.apicenter.io/hc/en-us and view your tickets via the menu: